Frequently Asked Questions
Q: Can you give me a quotation over the phone?
A: Yes, there is no need for us to visit your home. Commercial property may require a site visit.
Q. Are the chemicals pet and child friendly?
Yes, all of our chemicals are pet and child friendly so you can use the rooms/upholstery immediately after cleaning. However, it’s advisable to allow the fabrics to dry.
Q: What is the estimated drying time?
A: The cleaning will leave your carpets or upholstery damp and they will dry naturally typically within 24/48 hours. However, the drying times can be varied dependent on several conditions, for example room temperature, ventilation, fabric type and density.
Q: How quickly can I get my carpet or upholstery cleaned?
A: We will try to get you an appointment within 24hrs of contacting us.
Q: Are you insured?
A: Yes, we have public liability cover.
Q: How many times a year should I have my carpets cleaned?
A: Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers and children. We feel you should clean your carpets periodically.
Q: Can you remove wine, tea, coffee, make up & fake tan?
A: Some stains can be permanent and therefore we can’t make any promises that we can remove them. We usually get better results if we attempt to remove the stain before anyone else tries.
Q: Can pet odours and urine be removed?
A:The deodoriser in our cleaning solution will deal with most pet odours. We use professional spotters specificity designed for the removal of urine.
Q: Can steam cleaning damage my carpet?
A: No, hot water extraction is considered the best method for removing embedded soil and other contaminants. It is also the preferred cleaning method by the leading carpet manufacturers.
Q: What should I do about the furniture in the room?
A. Our cleaners will move furniture that does not require more than one person (up to a maximum of 4 items). We would also kindly ask that you clear the room as much as possible prior to the appointment and remove all small objects and breakables before the cleaner arrives.
